Privacy Policy

Hands On Electrical Group – Melbourne, Australia
Effective Date: 20/12/23

1. Introduction

At Hands On Electrical Group, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or providing your personal information to us, you consent to the practices described in this policy.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name

  • Contact details (phone number, email address, physical address)

  • Details about your property or premises

  • Information about the services we provide to you

  • Payment information

  • Any communications you have with us

We do not usually collect sensitive information unless it is directly relevant and you have consented.

3. How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from you (e.g. when you contact us, request a quote, or engage our services)

  • Via our website or social media

  • Through referrals or third parties with your consent

  • When you interact with our staff or contractors

4. Why We Collect Your Information

We use your information to:

  • Provide and manage our electrical services

  • Communicate with you

  • Issue invoices and process payments

  • Comply with legal obligations

  • Improve our services and customer experience

5. Disclosure of Personal Information

We may disclose your information to:

  • Our employees, contractors, or suppliers

  • Payment processors or IT service providers

  • Government authorities if legally required

  • Others with your consent

We do not sell or rent your personal information.

6. Data Security

We take reasonable steps to protect your personal information using physical, electronic, and managerial safeguards.

7. Access and Correction

You have the right to access and correct your personal information. Please contact us to make a request.

8. Complaints

If you believe we have breached your privacy, contact us and we’ll respond promptly. You can also contact the Office of the Australian Information Commissioner (OAIC).

9. Contact Us

Hands On Electrical Group
Melbourne, VIC, Australia
Phone: 0490 495 686
Email: info@handsonelec.com.au

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website or by request.